Fidelity Connect Monitor
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Answered/Total
High quality (seconds)
Objective (%)
Group
Dialers Summary Setting
Alarm Total Calls
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Alarm Missed Calls (%)
Alarm Busy Calls (%)
Alarm no agent (%)
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Agentes
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IVR Traffic by hour
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Duration (secs)
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all
total
0
attended
0
0
groupcalls
total
0
attended
0
0
all
0
0
0
campaings
0
0
0
Type
Date
From
Group
Duration
Channels
Channel
Status
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agent
extension
totalcalls
totalcallsduration
averagecallsduration
logintime
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timeonthephone
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Name
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Name
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Channel
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